Full procedure Open a guesthouse (Konok Üy)

Have the technical passport amended to show the guest rooms

Survey of the house by the Technical Inventory Bureau of the district.

1. 1. Order a survey of the house by the Bureau
   Where: Technical Inventory Bureau
   The Bureau measures every room and marks the guest rooms on the plan as “non-residential use in a residential house”. A room with no window to the outside cannot be marked as a guest room; a window onto a covered courtyard counts as a window to the outside if the courtyard has no door.
   Bring: Technical passport of the house, Extract from the land register, ID card or passport of the applicant
   Cost: IS 80
   Cost: measurement of each guest room, IS 12 per room
   Time: 30–90 min in the queue, 10–15 min at the counter, 10–20 days until the next step
2. 2. Collect the amended technical passport
   Where: Technical Inventory Bureau
   You receive: Technical passport of the house with the guest rooms marked
   Time: 20–60 min in the queue, 5–10 min at the counter, 0–1 days until the next step

Obtain the household's consent

Notarised consent of every adult registered as living in the house, at the State Notary Office No. 1.

3. 3. Have the household's consents notarised
   Where: State Notary Office No. 1
   Every adult registered as living in the house signs, including members who work abroad. A member abroad signs before a notary of the country where he lives; the signature is then translated and certified at window 1.
   Bring: ID card or passport of the applicant, Technical passport of the house with the guest rooms marked
   You receive: Consent of the spouse and of all adult members of the household
   Cost: certification of each signature (three adults), IS 45 × 3
   Time: 40–150 min in the queue, 20–30 min at the counter, 0–1 days until the next step

Buy the patent for a family guesthouse

Fixed annual patent of the District Tax Inspectorate for guesthouses of up to five rooms.

Choose the tax regime. Other option: Register a cash register.

4. 4. Pay the fee at Talasbank
   Where: Talasbank (any branch)
   Cost: patent, per room per year, IS 150 per room
   Time: 20–60 min in the queue, 5–10 min at the counter, 0–1 days until the next step
5. 5. Collect the patent at the Tax Inspectorate
   Where: District Tax Inspectorate
   The patent is bought for the calendar year, by the number of rooms. A room let for one night in the year counts as a room for the whole year. Breakfast is included in the patent; dinner is not, and makes the guesthouse a café (see Open a café).
   Bring: Certificate of registration of the firm, Taxpayer registration card, Technical passport of the house with the guest rooms marked
   You receive: Patent for a family guesthouse
   Time: 30–120 min in the queue, 10–20 min at the counter, 0–1 days until the next step

Obtain a fire-safety report on the guest rooms

Inspection of the house by the State Fire Inspectorate, after the evacuation plans have been registered.

6. 6. Buy fire extinguishers of an approved type
   Where: State Fire Inspectorate (Fire Station No. 1, Trans-Talas Highway 33, sales window beside the garage)
   One extinguisher for each floor and one for the kitchen, of a model on the Inspectorate's list. Extinguishers bought elsewhere are accepted with an Iradstandart certificate for the model.
   You receive: Receipt for fire extinguishers of an approved type
   Cost: extinguisher, per floor, IS 65 per floor
   Cost: extinguisher for the kitchen, IS 65
   Time: 10–40 min in the queue, 5–10 min at the counter, 0–1 days until the next step
7. 7. Have the evacuation plans drawn for each guest room
   Where: State Fire Inspectorate
   The plan hangs on the inside of each guest room door, in Iradi, English and Russian, at 1:100, and shows the way out from that room. The Inspectorate's draughtsman draws them; plans drawn by others are checked for the same fee.
   Bring: Technical passport of the house with the guest rooms marked
   Cost: evacuation plan, per guest room, IS 35 per room
   Time: 20–60 min in the queue, 10–20 min at the counter, 5–10 days until the next step
8. 8. Register the text of the plans at the Department of Public Information
   Where: Department of Public Information: registration of printed matter
   An evacuation plan with words on it is printed matter. The Department of Public Information gives one registration number for all the plans of the house, written in the bottom right corner of each plan.
   You receive: Evacuation plan of each guest room in three languages, with the Department of Public Information registration number
   Cost: IS 150
   Time: 30–120 min in the queue, 10–15 min at the counter, 3–7 days until the next step
9. 9. Receive the inspector at the house
   Where: State Fire Inspectorate
   The inspector checks the extinguishers, the plans, the wiring and the stove, and that every guest room door opens from inside without a key. Bars on ground-floor guest room windows must open from inside; bars that do not are cut before the report is signed.
   Bring: Technical passport of the house with the guest rooms marked, Receipt for fire extinguishers of an approved type, Evacuation plan of each guest room in three languages, with the Department of Public Information registration number, Certificate of registration of the firm
   You receive: Fire-safety inspection report on the guest rooms
   Cost: IS 180
   Cost: inspection, per guest room, IS 10 per room
   Time: 0 min in the queue, 45–90 min at the counter, 5–15 days until the next step

Obtain a sanitary certificate for tourist accommodation

Certificate of the City Sanitary Inspectorate, after a waste contract and medical books for everyone who serves guests.

10. 10. Sign a waste removal contract with Tazalık
    Where: City sanitation enterprise (Tazalık)
    Bring: Certificate of registration of the firm
    You receive: Waste removal contract
    Cost: IS 90
    Time: 20–60 min in the queue, 10–15 min at the counter, 0–1 days until the next step
11. 11. Obtain medical books for everyone who serves guests
    Where: City polyclinic (medical commissions)
    Including members of the family who make the beds or serve breakfast.
    Bring: ID card or passport of the applicant, Two photographs, 3.5 × 4.5 cm
    You receive: Medical books of the staff
    Cost: IS 140 per person
    Time: 60–240 min in the queue, 90–180 min at the counter, 5–10 days until the next step
12. 12. Receive the sanitary inspector at the house
    Where: City Sanitary Inspectorate
    Two sets of bed linen per bed are shown, one on the bed and one in the cupboard, and a third set at the laundry or in the washing machine. The water is sampled at the tap nearest to the guest rooms. Where breakfast is served the kitchen is inspected as for a café, but the certificate is not a certificate for a food business.
    Bring: Technical passport of the house with the guest rooms marked, Waste removal contract, Medical books of the staff, Fire-safety inspection report on the guest rooms
    You receive: Sanitary certificate for tourist accommodation
    Cost: IS 160
    Cost: per bed, IS 6 per bed
    Time: 0 min in the queue, 40–90 min at the counter, 7–14 days until the next step

Have the guest register laced, numbered and sealed

Form GR-1, bought at a post office and sealed by the Passport and Residence Service.

13. 13. Buy the guest register (Form GR-1) at a post office
    Where: Irad Pochtasy (registered mail)
    Form GR-1 is printed for the Tourism Department and sold at post offices, 200 pages. Registers printed before 2012 (Form GR-0, green cover) are no longer accepted.
    Cost: IS 24
    Time: 10–40 min in the queue, 3–5 min at the counter, 0–1 days until the next step
14. 14. Have the register laced, numbered and sealed at the passport office
    Where: Passport and Residence Service
    Every page is numbered by hand. The cord passes through all the pages and is sealed to the inside of the back cover with a paper slip that the officer signs. A register with a page torn out is replaced, and the old one is kept for five years.
    Bring: ID card or passport of the applicant, Technical passport of the house with the guest rooms marked
    You receive: Guest register (Form GR-1), laced, numbered and sealed
    Cost: IS 30
    Time: 60–300 min in the queue, 10–20 min at the counter, 1–3 days until the next step

Be assessed by the Konok Üy association

Membership and category assessment by the Konok Üy Association of Guesthouses, Talas.

15. 15. Join the association and pay the membership fee
    Where: Konok Üy Association of Guesthouses
    Membership is open to guesthouses in all three cities and the districts. The office is in Talas; guesthouses in Nurzhan and Iyık Janyl are visited by the assessor on the first Saturday of each month.
    Bring: Certificate of registration of the firm, ID card or passport of the applicant
    You receive: Membership card of the Konok Üy association
    Cost: membership fee for the year, IS 200
    Time: 10–60 min in the queue, 15–25 min at the counter, 0–1 days until the next step
16. 16. Receive the association's assessor
    Where: Konok Üy Association of Guesthouses
    The assessor checks the rooms against the association's list of 46 points (category III needs 30, category II 38, category I all 46), including a felt rug in each room, a kettle on its own socket, a printed map of the city, and a bathroom lock that can be opened from outside in an emergency.
    Bring: Membership card of the Konok Üy association, Fire-safety inspection report on the guest rooms, Sanitary certificate for tourist accommodation
    Cost: assessment, per room, IS 25 per room
    Time: 0 min in the queue, 60–120 min at the counter, 7–21 days until the next step
17. 17. Collect the category certificate
    Where: Konok Üy Association of Guesthouses
    You receive: Category certificate of the Konok Üy association (category I, II or III)
    Time: 10–30 min in the queue, 5–10 min at the counter, 0–1 days until the next step

Enter the guesthouse in the register of tourist accommodation

Entry by the Tourism Department, Ministry of Economy, once the house has been assessed by the association.

18. 18. Pay the fee at Talasbank
    Where: Talasbank (any branch)
    Cost: IS 100
    Cost: entry in the register, per room, IS 20 per room
    Time: 20–60 min in the queue, 5–10 min at the counter, 0–1 days until the next step
19. 19. Submit the application with the full set of documents
    Where: Tourism Department: register of tourist accommodation
    The certificate of entry names the number of rooms and of beds. Adding a bed later is a change to the register, with a new fire and sanitary inspection.
    Bring: Certificate of registration of the firm, Technical passport of the house with the guest rooms marked, Consent of the spouse and of all adult members of the household, Fire-safety inspection report on the guest rooms, Sanitary certificate for tourist accommodation, Guest register (Form GR-1), laced, numbered and sealed, Category certificate of the Konok Üy association (category I, II or III), ID card or passport of the applicant
    Time: 30–120 min in the queue, 15–25 min at the counter, 10–20 days until the next step
20. 20. Collect the certificate of entry
    Where: Tourism Department: register of tourist accommodation
    Hours: Monday and Thursday, 11:00–12:30 (collection only)
    You receive: Certificate of entry in the register of tourist accommodation
    Time: 20–60 min in the queue, 5–10 min at the counter, 0–1 days until the next step
21. 21. Order the enamel plate with the register number ★ optional
    Where: Konok Üy Association of Guesthouses
    The plate is not required, but guesthouses without it are listed in the association's guide without a picture.
    Bring: Certificate of entry in the register of tourist accommodation
    Cost: IS 75
    Time: 0–30 min in the queue, 5–10 min at the counter, 14–30 days until the next step

Register each foreign guest

Registration with the Passport and Residence Service within three days of arrival, by the host.

22. 22. Enter the guest in the register on arrival
    Where: Passport and Residence Service (At the guesthouse)
    Who: The host
    Each foreign guest is entered in Form GR-1 in Latin letters exactly as in the passport, with the number of the entry stamp or, for a guest who asked for a separate slip, the number of the slip. The host photocopies the passport page and the stamp or slip.
    Bring: Guest register (Form GR-1), laced, numbered and sealed
    You receive: Photocopies of each foreign guest's passport page and entry stamp or entry slip
    Cost: photocopies, per guest, IS 0.50 per guest
    Time: 0 min in the queue, 5–10 min at the counter, 0–1 days until the next step
23. 23. Register the guests at the passport office within three days
    Where: Passport and Residence Service
    The host brings the register, the copies and a completed card for each guest; the guest need not come. Guests who arrive on Friday after 17:00 are registered on Monday, which counts as the third day. A guest who leaves before the third day is still registered, with the date of departure.
    Bring: Guest register (Form GR-1), laced, numbered and sealed, Photocopies of each foreign guest's passport page and entry stamp or entry slip, Certificate of entry in the register of tourist accommodation, ID card or passport of the applicant
    You receive: Registration of foreign visitors
    Cost: registration, per guest, IS 40 per guest
    Time: 60–300 min in the queue, 10–30 min at the counter, 0–1 days until the next step
24. 24. Report a guest who stays longer than registered ★ optional
    Where: Passport and Residence Service
    Not needed if the guest leaves on the date given at registration. The extension is reported before the registered date, not on it.
    Bring: Registration of foreign visitors, Guest register (Form GR-1), laced, numbered and sealed
    Cost: IS 20
    Time: 60–300 min in the queue, 5–10 min at the counter, 0–1 days until the next step