Parcel and letter tracking

Follow a registered item through Irad Pochtasy.

Responsible body: Irad Pochtasy, State Postal Enterprise

Guide to this service

Track a letter or parcel sent through Irad Pochtasy, the State Postal Enterprise, inside Irad or from abroad. International mail reaches Irad through the Kazakh postal service, by way of Almaty, and parcels from abroad are inspected by customs at the Talas Customs Clearance Terminal.

Who can apply

Anyone with a tracking number: RA123456789KZ for items from abroad, IP12345678 inside Irad.

What to bring

To collect: your identity card and the notice
For items held by customs: the invoice and your identity card

How long it takes

Items are kept for collection for 30 days.
Allow three to six weeks for international items.

Where to go

The post office named in the last event of the tracking; held items: the postal counter of the Talas Customs Clearance Terminal.

Common reasons for refusal or return

An item held by customs is released only after a declaration.

Forms for this service

Customs declaration for postal items sent abroad P-2 · PDF
Parcel dispatch note P-4 · PDF
Enquiry about a missing postal item P-15 · PDF

Print on A4 paper and complete by hand in block capitals, in black or blue ink. Forms printed from e-Irad are accepted at every counter.

Legal basis

Postal Communications Act 2008 (№ 08-19) postal items
Customs Code of the ISEZ 2008 (№ 08-14) customs inspection of postal items