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Replace a lost or damaged ID card

What to do, in what order, when your ID card is lost, stolen or damaged.

Responsible body: Passport and Residence Service, Ministry of Internal Security

Guide to this service

A lost, stolen or damaged identity card is replaced by the Passport and Residence Service. The steps must be taken in order: report the loss, publish a notice of invalidity, pay the duty, then apply at your passport office with form PRS-7.

Who can apply

  • The holder of the card, in person. A card of a child under 16 is replaced on the application of a parent.
  • A lost passport is replaced in the same way, with form PRS-1.

What to bring

  1. Form PRS-7
  2. The certificate of loss or theft from the city police or the district department of the Ministry of Internal Security (issued within three working days of the report)
  3. The newspaper page with the notice that the card is invalid (any newspaper on the Irad Pochtasy subscription list; the notice gives the card's series and the date of loss, not the number)
  4. Two photographs, 3.5 × 4.5 cm
  5. Your birth certificate and your residence registration
  6. For a damaged card: the damaged card
  7. The Talasbank receipt for the duties

Fees and state duty

Identity cardIS 60
Additional duty for a lost cardIS 50
Card reported stolen to the police within three daysno additional duty

How long it takes

  • The new card is ready in 10 working days from the application.
  • On request a temporary certificate of identity is issued, valid for 30 days and renewable once.
  • A card reported lost is invalid from the day of the report, even if it is found later. Hand it in.

Where to go

  • Your passport office: take a number on the Passport and ID card queue page.
  • Police certificates: any city police station or district department of the Ministry of Internal Security.

Common reasons for refusal or return

  • The newspaper notice gives the card's number instead of its series.
  • The police certificate is older than 30 days.
  • The application was made before the notice was published.

Forms for this service

Print on A4 paper and complete by hand in block capitals, in black or blue ink. Forms printed from e-Irad are accepted at every counter.

Legal basis

  • Civil Status Act 2009 documents of identity
  • Tax Code of the ISEZ 2009 (№ 09-11) state duties, budget codes 142102 and 142103

See also

Text checked on 2 November 2026. Iradi and Russian versions of this guide are in preparation. Questions: e-Government Service Centre, +996-39-2-27-14-14, help@e-irad.org.