Passport and ID card queue

Passports and identity cards of the Irad Special Economic Zone, and residence cards for foreign nationals, are issued by the Passport and Residence Service of the Ministry of Internal Security at the city passport offices and the district offices. Applications are made in person when your queue number is called. Take a number on this page to see your place in the queue and an estimate of the wait.

Who can apply

• Every resident of the ISEZ from the age of 16 receives an identity card. Children under 16 are entered in a parent's card and may be issued a passport on the application of both parents.
• A passport for travel is issued to residents who hold an identity card or are applying for one at the same visit.
• Foreign nationals with a residence permit apply for a residence card, at the Talas City and Nurzhan City offices only.
• Residents of the tribal regions travelling to the ISEZ on a clan council permit are not issued ISEZ documents on that permit; see Crossing the Qara-Chik line.

What to bring

1. Form PRS-1, completed in block capitals and signed in front of the official (do not sign it at home)
2. Your identity card or old passport; for a first passport, your birth certificate
3. Two photographs, 3.5 × 4.5 cm, on a white background, taken within the last six months, without a head covering except for religious reasons
4. Your residence registration (the sticker on the back of the identity card or the PRS-3 slip)
5. The Talasbank receipt for the state duty
6. For a replacement after loss or theft: the police certificate and the newspaper page with the notice of invalidity (see Replace a lost or damaged ID card)
7. For a change of name: the certificate of change of name, in the original

Fees and state duty

Duties are paid at any Talasbank branch before the visit. The office does not accept cash. One payment order may cover a passport and an identity card applied for together.

How long it takes

• Identity cards are ready in 10 working days, passports in 30 working days from the day the application is accepted. Applications from the district offices are sent to Talas and take about ten working days longer.
• The passport is valid for ten years; the identity card for ten years, or until the holder reaches 25 or 45, when the photograph is replaced.
• Documents not collected within six months are returned to the Service's archive in Talas and are collected there.
• The queue estimate is recalculated each week from the numbers served at the office.

Where to go

• Talas City Passport Office, Liberty Boulevard; Nurzhan City Passport Office, Azatlık Prospect; Iyık Janyl City Passport Office, Lower Town; and the district offices at Kyzyl-Adyr, Kara-Bulak, Merke, Tash-Kömür, Bazar-Korgon, Toktogul and Sary-Bulak.
• Applications are taken Monday to Friday, 9:00–13:00; documents are issued 14:00–17:00. Numbers are called on the board at the office; a number not answered when called is moved to the end of the day's list.

Common reasons for refusal or return

• The photograph does not meet the requirements (size, background, glasses with tinted lenses, a smile).
• The name on the application does not match the birth certificate or the registered name, letter for letter. Names are registered in the Latin alphabet of Iradi with the Russian form in the second line.
• No residence registration, or a registration that has expired (residents of the tribal regions).
• The duty was paid to the wrong budget code, or the receipt is a copy.
• Form PRS-1 was signed before the visit.

Forms for this service

Legal basis

• Civil Status Act 2009 registered names; the documents of the ISEZ issued since 2009
• Residence Regulation 2010 (Regulation 2010/3) residence permits and cards; long-term card after ten years
• Tax Code of the ISEZ 2009 (№ 09-11) state duties, budget codes 142101–142104

See also

• Replace a lost or damaged ID card
• Address registration
• Change of name
• State duty calculator
• Am I on the voter register?

Text checked on 2 November 2026. Iradi and Russian versions of this guide are in preparation. Questions: e-Government Service Centre, +996-39-2-27-14-14, help@e-irad.org.